Citizens Advice Energy Billing Research
Research on public opinion and awareness of issues surrounding energy billing
  • The majority of Britons report having never received a back-bill (78%).
  • Of those who report receiving a back-bill, the mean average bill is £197, however a notable minority say their back-bill was more than £250 (15%).
  • Support for measures to limit the back-billing powers of suppliers is high: eight in ten support a cap on the amount suppliers can back-bill for (79%), and two thirds say suppliers should only be able to bill for less than 12 months (64%).
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Date Published
01/03/2016
Client
Citizens Advice
Methodology
ComRes interviewed 2,002 GB adults online between the 29th and 31st January 2016. Data were weighted to be representative of all GB adults aged 18+.

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